TERMS AND CONDITIONS

You are responsible for shipping and handling costs for any returns/ exchanges. For change of size, colour or style, requests needs to be made in writing to our customer service team (sales@genevieve.com.au). There is no re-delivery fee for goods delivered within Australia.

You have the right to withdraw from your purchase within seven (7) working days of the date the product is delivered. All customers who cancel under this statutory "cooling off period" shall be entitled to a full refund. Any customers who would like to cancel an order pursuant to this statutory right should contact our customer services team by contacting our customer services team (see "Customer Services" below for contact details).

To return products for a refund, please sent to: Genevieve Internationale Pty Ltd,  P.O BOX 16 Clifton Hill, Victoria 3068. Credits can be refunded by your original method of payment or alternatively we can issue a gift voucher. If you would like to return any product which is not defective in accordance with this clause, please note that we will not refund any delivery costs paid by you as part of your initial order.

CUSTOMER SERVICES

If you have any comments with regards to the service you have experienced in placing orders on, or using, this website, please contact our customer services team:

Genevieve Internationale Pty Ltd
1-7 Reeves Street
Clifton Hill Victoria 3068
Australia